Frequently asked questions

Welcome!

Below you'll find answers to frequently asked questions about my designs, orders, and everything in between. If you need help, feel free to contact me.


About By C Studio

What is By C Studio®?
By C Studio is my small design studio where I create cheerful surface patterns, inspired by nature and the seasons. These patterns can be printed on pillows, phone cases, and more.

Where are your products made?
Each product is made to order through trusted print-on-demand partners. This helps reduce waste and ensures your items are made especially for you.

Orders and products

How do I place an order?
Choose your favorite product, customize it, and securely complete your order. It's that simple!

Can I cancel or change my order?
Changes are only possible within 2 hours of purchase. Please contact me quickly if needed!

Do you also offer custom designs?
Not currently, but I'm always open to suggestions for future collections!

Shipping and delivery

Which countries do you ship to?


To most countries worldwide. Shipping usually takes place near your location for faster and cheaper delivery.

How long does shipping take?

  • Netherlands and EU: 3-8 business days

  • UK & US: 5-10 business days

  • Worldwide: 7-15 business days

Will I receive a tracking number?
Yes! You will receive tracking information by email once your order has been shipped.

Returns and issues

Can I return or exchange a product?
As everything is made to order, I cannot accept returns. However, if there is a problem with your order, I will do my best to help you.

What if my order is damaged or incorrect?
Please email me a photo within 7 days, and I will send a replacement product or refund the purchase price.

More Information

How do I stay updated?
Subscribe to my newsletter and follow me on Instagram and Pinterest for updates, offers, and stories from the studio.